Frequently Asked Questions

What type of photo should I send in?
The closer the shot is to the subject matter, the finer the detail your personalized image within crystal will be. Pictures high in contrast turn out superior. Please do not send dark pictures, or pictures where the foreground and background are the same colour (IE person wearing white sitting in front of a white wall)
What size must my photo be?
Any photo size will work for the laser engraving process. Simply scan the image if it isn't already a digital image, and submit. We will scale it to the size of the crystal. Please try to keep file sizes under 4 megabytes.
Can you edit my photo?
We apply a rectangular crop to your photo to effectively size and remove from the sides unnecessary space wastage. By submitting a photo to us you authorize our designers to use discretion and crop your photos without providing notification. If you do not want us to crop the photo and would prefer that we leave it as is, please indicate that in the comments field when you submit your order.
Will any photo we provide be accepted by Crystallize It Inc?

Crystallize It will work with any photo, provided it is not a copyright image. If you plan to submit such an image, it must be accompanied by a scanned copy of a waiver by the original photography company authorizing duplication. The legal excerpt from our terms of use is as follows:

User Supplied Information: Crystallize It! Inc. has no interest and does not want to receive confidential or proprietary information. You agree that any material, information, or data you transmit to us will be considered non-confidential and non-proprietary. If you supply any information or material through the Site, email, OR published contact phone numbers on this website, you guarantee to us that you have the legal right to provide such material, and that it will not violate any law or the rights of any person or entity.

Any legal challenge shall enure to the benefit of Crystallize It! Inc. and its directors, executors, administrators, employees, and other legal representatives.

How long does it take to receive our order?
On average 5 days anywhere in Canada. During holiday season it could take up to 7 days. If your order is urgent, please indicate when you need it by in the comments field. We will do our best to accommodate your request.
What is the difference between 2D & 3D?

2D Crystals are your photo suspended in crystal as you send it. You can see the image from the front and the reverse image from the back. The image will never wear, tear, or fade away and is etched within crystal forever. Costing starts at $20 and goes up based on size. You can fit as many people as are in the photo you provide.

3D Crystals are focused mainly on the face of the subject. We add depth to the facial features to actually create a profile of the face and laser etch the 'head' and partial 'bust' within crystal. We remove all backgrounds as the focus is on the 3D facial impression(s). The final result is a 3D likeness of the individual(s) laser etched in our newest diamond shape crystal. Costing is $100 and allows up to 2 faces within the crystal.

Can you come out to a function to conduct 3D scans?
Yes. This is based on availability. Please contact us well in advance to discuss integrating the Crystallize It! Inc. satellite solution into your event.
Do you offer discounts for volume orders?
Yes. Discounts depend on the quantity & the crystal model being ordered. Please contact us direct to discuss this further.
How do we establish an account to resell your product?
Contact us directly. We currently have resellers spanning coast-to-coast across Canada who are excited about the product and are effectively marketing in their respective territories. If you feel your company equity and products are complementary to ours, we would be interested in speaking with you.
Where are you located? Can we come to you to pick up our order OR to conduct 3D scans?
Our corporate head office is based in Toronto with a manufacturing facility 1 hour North of the City. All crystals are streamlined and shipped direct. Additionally 3D facial impressions are conducted as promotional offerings at intervals throughout the year at various retail locations. Unfortunately we do not accommodate sittings at our facility.