We want you to LOVE your crystal and we'll do what it takes to ensure you are satisfied. If for any reason you are not happy with the outcome, please let us know the reason and we will make it right. We want to be fair to all our customers on how we handle customer service scenarios when they arise.
Here is our policy:
If there is a manufacturer defect on arrival i.e. damaged crystal or objective flaw:
Send us the photo of the defect within 48 hours of receiving your crystal. We will confirm the issue and remake your crystal. You will be required to send the original crystal back to us to get a replacement
If you are unhappy with your crystal due to a change of mind - send us the crystal back. We will refund your order less a 20% customization fee. Please, note that we are unable to restock and use the crystal and therefore the customization fee simply covers a partial amount of the raw material and designer fee incurred to make your crystal.
Having said this we are happy to report that in the 15 years we have been in business, we have settled customer service situations to a 5 star outcome and rating by the shopper. -Shop with confidence when you purchase from us.